FAQs

Cancellation policy is as follows:

All cancellations must be in writing and sent to: [email protected]

More than 48 hour notice:

E-bike Expeditions Tour and Bike Rental Cancellation Policies

All Rentals are subject to our Cancellation Policy, which is set forth below and additionally at https://ebikeexpedition.com

Cancellation Policy is as follows:

All cancellations must be in writing and sent to [email protected]

More than 48 hours notice: 

• All reservations canceled with more than 48 hours notice will incur a 10% cancellation fee.
• Reservation must be canceled by 9:00 AM the day before the scheduled rental.

Less than 48 hours notice: 

• Reservations canceled with less than 48 hours' notice will receive no refunds whatsoever.
• 48 hours are defined as 9:00 AM the 2 days before the scheduled rental.

Changes: 

• All changes that result in a refund will incur a 10% change fee on the refunded amount.
• There is no charge for changes that do not require a refund.

No refunds will be given if: 

• Renter returns early
• The renter picks up late

Exclusions: 

Extreme weather conditions are listed below:

• Large amounts of rainfall that make riding dangerous and could cause trail damage
•  Accumulating snow
• Injury

It is the Renter's responsibility to ensure that rental dates are correct. You will receive your confirmation via email and text message, including a reminder email. EBIKE EXPEDITIONS LLC is not responsible for incorrect dates. No refunds will be given for missed reservations.

If a Bike Rental must be canceled during the Bike Rental Period due to a mechanical failure, the Renter will be eligible for a full refund, and any refunds shall be calculated on a pro-rata basis based on the number of minutes elapsed compared to the total number of minutes in the Bike Rental Period.

Cancellations due to an emergency or safety issue

We understand that emergencies happen. No penalties will be applied for valid cancellations for documented reasons or cancellations made for valid safety reasons. We may ask you to provide documentation for a cancellation due to an emergency.

Cancellations due to extenuating circumstances

If you need to cancel an EBIKE EXPEDITIONS LLC Rental because of an unexpected circumstance that is out of your control, we might be able to give you a refund or waive any penalties for canceling. Before you cancel, please check that your circumstances are included in the list below and that you have the required documents.

Circumstances that require documentation

Death of an immediate family member. You'll be asked to provide one of these documents: A death certificate or an Obituary News article naming the deceased. Government-mandated obligations include jury duty, travel restrictions, court appearances, and military deployment. You'll be asked to provide a copy of the official notice dated after the Bike Rental was booked, including the name of the person fulfilling the obligation. Airport and road closures make it impossible to travel to your destination. This includes closures caused by natural disasters like earthquakes or severe storms. You'll be asked to provide a notice of the road closure or notice of the airport closure and proof that the flight was canceled.

You can contact us at anytime via our Contact Us page or call us at 603-570-8204 with questions or to book your vacation of a lifetime today. (Office hours are Monday through Friday 10am to 4pm EST.)

You don’t need to be an athlete to enjoy a ebike expedition rental. Although you can ride as much or as little as you like, in order to ensure the enjoyment of your trip to its fullest, it is important to assess your personal level of fitness when deciding. We offer a variety of levels of cycling. For guests who aren’t regularly engaged in cardiovascular training or activity, we recommend working with your physician to assess your level of physical fitness so you will be comfortable and enjoy your trip.

Cycling Safety

• It is required that you wear a helmet at all times when on your bike.
• Obey all traffic signs.
• Always yield the right-of-way to pedestrians.
• Ride on the same side of the road as the direction of moving traffic.
• Use the appropriate hand signals when stopping, slowing down, and turning.
• Ride in a single-file line, leaving at least two bike lengths between you and the rider ahead of you.
• Maintain a safe distance between yourself and the edge of the road.
• Communicate with other riders—let them know when there are bumps, rocks, cars, or other hazards on the road by pointing them out physically or verbally.
• Increase the distance between you and the rider ahead of you when descending. When slowing or stopping, be aware that your front brake has much more braking power than the rear. Always use both brakes to gradually control your speed, with extra caution to not grip the front brake too firmly too fast.
• Always maintain a speed that is comfortable for you. When descending, always descend at a speed you are comfortable with where you have the most control. Always keep your eyes on the road and fellow cyclists in front of you when descending.
• Always ride within your limits. Do not put yourself or others at risk by riding outside of your comfort zone.
• Use caution when crossing over railroad tracks, cattle crossings, gravel patches, slippery or sandy roads, descending, or when encountering a situation that is potentially dangerous or uncomfortable for you.

• Ride predictably, hold your line, and be prepared for vehicles to pass.
• Use caution on wet pavement, especially while descending or crossing painted lines, railroad tracks, or bridges. Stopping will take more time when roads are wet than in dry conditions.
• Always get off your bike and walk if you feel uncomfortable riding.
• Shift up and shift down appropriately to maintain a safe and comfortable riding speed.
• When admiring the view or taking a photo, always stop first and then look or snap a photo.
• Do not use your cell phone or camera, remove clothing, etc. while riding. Please pull over and stop to text, call, take photos, zoom on your GPS, or remove or add articles of clothing. Please no earphones.
• Obey all traffic laws. You are considered a vehicle in many of our trip destinations, and therefore you have the same responsibilities as cars.
• We do not recommend riding in a pace line or a pack with no previous experience as this requires a much heightened sense of awareness of other riders and of your own riding behavior.
• Some routes will lack cell phone coverage. Always act with extreme caution, as you would in a typical wilderness setting.
• If riding mountain bikes, always stay on existing trails and do not create new ones.
• When riding on trails, try to anticipate other trail users as you ride around corners. Bicyclists should yield to other non-motorized trail users.

The minimum age on our scheduled departures is 18. However, nearly all of our trips can be customized to suit your family’s interest and riding abilities. You are welcome to bring your kids bikes along. Please contact us for information.

We require every guest to read and sign a release waiver to participate in a ebike expeditions rental. Keep in mind, if you are traveling with others, each individual will need to submit a separate release waiver for their trip. This form must be completed by each individual.  Please contact us with any questions.

• You must be 18 years of age
• E-Bike can accommodate heights between 5'0 and 6'6
• There is a max. weight of 320 lbs. A person greater than 250 lbs. will experience decreased battery capacity with less range. It is the riders responsibility to maintain battery life during rental.